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    1. Andy,

      The best approach here would be to contact the Customer Care team directly, as they have direct access to customer information and can best assist you with this.

      They can be called at (855) 690-5900, dial zero at the prompt to speak directly to a customer service rep, or emailed at If you email, please include your loan number and property address to speed resolution. Representatives are available to assist you Monday through Friday from 8 am – 10 pm ET and Saturday 9 am – 6 pm ET.


  1. I’m considering a refinance to roll my debt into the loan I have about a 27 year balance and considered changing it to a 20 year if possible was wondering rates and payment I believe I owe a balance around 200000 and would like 60000 to roll on it thanks

  2. I have a VHA mortgage with you. Several of you have tried to offer a better rate, etc. My wite and I have decided to see what you have to offer at this time. I can be reached after 2pm most weekdays. Thanks.

    1. Donald,

      I will have someone reach out. Additionally, you can reach our team at 877-220-5533. Please note I have edited your comment to remove the personal information you posted.


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